Wednesday 13 May 2015

Counter Sales Job For Reputed Retail Brand

Customer Service Specialist

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Reports to
Assistant Department Manager
Direct Reports
None
Salary Package

Qualification, Experience and Skills Required
Graduate or pursuing graduation with minimum 1 year of experience (in B2C businesses like QSR, Retail, Hospitality & Aviation
Good Communication Skills (Preferably English and Local language), , Pleasant personality, Service Attitude & orientation
Competencies
Customer Service Orientation, Good interpersonal skills, Willingness to learn
Number of Vacancies



Key Responsibilities

Customer Service

  • Follow the 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius
  • Ensure 100% GUEST sales is followed in every customer interaction
·          
·         Follow “Lean time equals Learn Time” principle at all times
·         Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
·         Maintains rapport with Customers.
·         Facilitate resolution on customer complaint, working jointly with service desk team
·         Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)

Process:
·         Maintaining the proper display of goods in the section as per merchandising mantra.
·         Ensure Ticketing is done as per standards and is always updated.
·         Stock counts to be done as per the defined processes
·         Maintains Customer data for follow-up in the Follow up Register

Continuous Learning :
·         Keeping oneself updated with all the product knowledge, promotions, processes and poilicies
·         Attend mandatory staff meetings and training sessions.
·         Knowledge of procedures in emergency situations.
Salary 10K to 18K Per month

Interested Please Call 9619299292

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