Customer Service Specialist
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Reports to
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Assistant Department Manager
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Direct Reports
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None
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Salary Package
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Qualification,
Experience and Skills Required
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Graduate or pursuing graduation with minimum 1
year of experience (in B2C businesses like QSR, Retail, Hospitality &
Aviation
Good Communication Skills (Preferably English and
Local language), , Pleasant personality, Service Attitude & orientation
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Competencies
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Customer Service Orientation, Good interpersonal
skills, Willingness to learn
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Number of Vacancies
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Key
Responsibilities
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Customer
Service
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Follow “Lean time equals
Learn Time” principle at all times
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Escalate customer
complaints if not resolved at his/her level to the Store Manager and ensure
resolution
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Maintains rapport with Customers.
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Facilitate resolution on
customer complaint, working jointly with service desk team
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Follow-up & logically
close on all customer commitment with respect to post sales
(Installation/Repair/Free gifts)
Process:
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Maintaining the proper display of
goods in the section as per merchandising mantra.
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Ensure Ticketing is done as per standards and is always updated.
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Stock counts to be done as per the
defined processes
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Maintains Customer data for follow-up in the Follow up Register
Continuous Learning :
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Keeping oneself updated with all the
product knowledge, promotions, processes and poilicies
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Attend mandatory staff meetings and
training sessions.
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Knowledge of procedures in
emergency situations.
Salary 10K to 18K Per month
Interested Please Call 9619299292
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